KATHLEEN KEOGH- TRANSCEND CONSULTING

CASE STUDIES

Multinational IT client - I consulted with a global IT client who were seeking to review how to maximize and rationalize their supplier relationships.  I created a simple yet robust model to support assessment, continuous improvement and validation of partners to influence outsource planning and decision making on a global level

Multinational IT client - I consulted with a global IT client who were seeking to review how to maximize and rationalize their supplier relationships.  I created a simple yet robust model to support assessment, continuous improvement and validation of partners to influence outsource planning and decision making on a global level

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Case Study 1

Start up Business Planning

UpSPACE is a Property/IT start up that needed support in organizing their business and creating their business plan and pitch deck.  I worked with their team to support them by:

·       Creating a business plan and pitch deck ready for potential investors

•         Better organized to manage leads and sales

•         Clarity on roles and responsibilities

•         Clarity on the business strategy, objectives, financials, issues and risks and priorities

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Case Study 2

BPO Organization Strategy Development and Implementation

Abtran is a BPO organization that provides customer care and processing capability to clients like Electric Ireland, ESB, Irish Water, Irish Life Health and Government entities like NDSL, Suzi, Pobal and others.  I consulted with the Abtran Leadership Team to support them on a site strategy to support their people operations for their specific clients across their 5 sites in Ireland.

ICT

Case Study 3

ICT Operations Model Implementation

Digicel Business was a new business operation in the Caribbean focusing on B2B projects to large commercial and government clients.  They were focused on winning bids and implementing IT solutions in the ICT space. I worked with their SLT to:

  • Set up and embed a new Operating and Staffing Model

  • Implement and manage new vendor Outsourcing agreements

  • Develop & implement the methodology to successfully manage bids and client project implementations

IT

Case Study 4

Multinational 

Strategic Outsourcing

Multinational IT client - I consulted with a global IT client who were seeking to review how to maximize and rationalize their supplier relationships.  I created a simple yet robust model to support assessment, continuous improvement and validation of partners to influence outsource planning and decision making on a global level

IT

Case Study 5

Multinational 

New Supply Chain & System Implementation